FAQs
See below some of our most frequently asked questions
General Company & Services
What types of packaging materials do you supply?
Boxes, Bags, Protective Packaging, Labels, Tape, Pallet Wrap, Packaging Automation and Warehouse Equipment.
Do you offer custom packaging solutions or only stock items?
We offer both stock items and bespoke packaging solutions tailored to your product, brand, and distribution needs.
Can you help with packaging design and branding?
Yes, our in-house design team can assist with custom packaging designs, including branded print, structural prototypes, and retail-ready solutions.
Do you provide packaging audits or consultations?
Absolutely. We offer free packaging reviews to identify cost-saving opportunities and efficiency improvements tailored to your business.
How can I request a quote for packaging supplies?
You can request a quote via our website, by phone, or by contacting your account manager directly.
Do you support businesses across all industries?
Yes, we work with clients in e-commerce, retail, manufacturing, food, pharmaceuticals, 3PL & logistics, and more.
Can you source specialist or hard-to-find packaging products?
We have a vast supplier network and can usually source even the most specialist packaging materials on request.
Are your packaging solutions suitable for automated packing lines?
Many of our solutions are designed for compatibility with automated equipment. We can help you find the right products for your setup.
How experienced is your team in packaging and logistics?
Our team brings decades of combined experience in packaging supply, automation, and logistics support.
Can you help us improve packing efficiency and reduce costs?
Yes, through audits and consultation, we identify ways to optimise materials, reduce waste, and streamline operations.
Ordering & Payment
Is there a minimum order quantity or value?
We generally do not require a minimum order value, though bulk discounts apply for larger volumes.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and approved trade account terms.
Can I set up a trade account with you?
Yes, trade accounts are available for businesses subject to approval. Contact us to apply.
How do I reorder items I’ve purchased before?
You can reorder online through our Pack Portal, through your account manager, or by referencing a previous invoice or order number.
Do you offer discounts for bulk or repeat orders?
Yes, we offer volume-based pricing and loyalty discounts for repeat customers.
Can I place orders online, by phone, or by email?
Orders can be placed through all three methods for your convenience.
How do I track the status of my order?
We provide order tracking and delivery updates through our customer portal or directly from your account manager.
Do you offer standing orders or scheduled deliveries?
Yes, we can arrange regular scheduled deliveries to suit your production or fulfilment schedule.
Can I cancel or amend my order after it's placed?
Orders can often be amended or cancelled if they have not yet been processed—please contact us as soon as possible.
Are there credit terms available for customers?
Yes, we offer flexible credit terms for eligible customers based on account history and credit checks.
Delivery & Logistics
What are your delivery lead times?
Most stock items are available for next-day delivery. Custom or special orders may take longer. Lead times will be communicated and agreed for all bespoke orders.
Do you offer next-day or same-day delivery?
Next-day delivery is standard for most stock items. Same-day delivery can be arranged locally upon request.
What areas do you deliver to?
We deliver across the UK and can also support international shipping if needed.
Can I arrange for a timed delivery or collection?
Yes, we offer timed delivery slots and collection options where required.
What should I do if my order arrives damaged or incomplete?
Please contact us immediately with details. We’ll quickly resolve the issue with a replacement or credit.
Do you charge for delivery, and how are costs calculated?
Delivery charges depend on order size, location, and urgency. Many orders over a certain value qualify for free delivery.
Do you offer palletised or bulk delivery options?
Yes, we can deliver on pallets, boxes, or other formats depending on your needs.
Can I specify delivery instructions or access restrictions?
Absolutely—please provide any special instructions when placing your order.
How do you ensure deliveries arrive on time and in good condition?
We use reliable couriers, maintain strong warehouse processes, and track all orders to ensure smooth delivery.
Do you deliver directly from your own fleet or via third-party couriers?
We use a combination of our own fleet and trusted logistics partners based on location and delivery requirements.
Sustainability & Innovation
Do you offer eco-friendly or recyclable packaging options?
Yes, we supply a wide range of recyclable, biodegradable, and compostable packaging materials.
How do you support businesses in reducing packaging waste?
We help assess your current usage and recommend more efficient, sustainable alternatives.
Are your products compliant with packaging regulations (e.g. EPR, UK Plastic Packaging Tax)?
Yes, we stay fully compliant and keep our customers informed on changing regulations.
What sustainable alternatives do you offer to plastic packaging?
We offer paper-based void fill, corrugated mailers, paper tapes, compostable films, and more.
Do you provide carbon footprint information for your products?
We can supply environmental data and carbon metrics where available to support your ESG goals.
Can you advise on sustainable packaging strategies for our business?
Yes, we provide consultancy services to help you move toward greener packaging solutions.
Are your packaging materials sourced from renewable or recycled content?
Many of our products are made from recycled or FSC-certified materials.
How do your packaging solutions support circular economy practices?
We promote reuse, recyclability, and compostability to minimise waste and environmental impact.
What role does innovation play in your product development?
Innovation is core to our approach—we constantly review and trial new materials and processes.
Do you collaborate with suppliers who share sustainability goals?
Yes, we carefully select partners who align with our commitment to environmental responsibility and innovation.
Technical & Support
Can you advise on packaging automation equipment and solutions?
Yes, we offer expert guidance on packaging machinery, from stretch wrappers to case sealers and more.
Who can I contact for technical support or product guidance?
You can reach our technical support team via phone or email—we’re happy to assist with any queries.
Do you provide training or demonstrations for packaging equipment?
Yes, we offer on-site or virtual training and product demonstrations depending on your location.
Can you assess our current packaging setup and suggest improvements?
Absolutely. Our team provides full site audits and performance reviews to improve packaging efficiency.
Do you offer technical data sheets or certifications for your products?
Yes, product specifications, safety data sheets, and compliance certificates are available upon request.
Can you assist with product compatibility across different packaging systems?
Yes, we ensure product and machinery compatibility for a seamless workflow.
How do I report a product issue or fault?
Contact us directly by phone or email with the product details—we’ll investigate and resolve the issue promptly.
Are your packaging solutions compatible with cold chain or hazardous goods?
We offer specialist solutions for temperature-sensitive and hazardous goods—contact us for more details.
Do you provide ongoing support after installation of equipment?
Yes, we offer full aftersales support, maintenance, and spare parts as needed.
Can you help with integration into ERP or warehouse systems?
We work with your IT and logistics teams to ensure smooth integration of packaging automation into your systems.