The problem:
The retailer was facing a significant issue: the excessive and improper use of void fill and cushioning materials was driving up costs and contributing to a higher rate of product damage.
Our approach:
After thoroughly reviewing SKU’s and order profiles, we identified the optimal box sizes and void fill solutions to minimise waste. To embed this approach, we launched a comprehensive training platform for staff. Supported by on-going refresher sessions to ensure consistent high-performance packing methods.
The result:
- 20% reduction in void fill.
- Increase in overall operational efficiency.
- Significant reduction in damages.